Customer Experience Gaming VOE Voice of the Employee 
CX Accelerator
JANUARY 25, 2019
Originally posted on ICMI.com November 5th, 2018 People love to talk about Employee Experience (EX), especially in the context of Customer Experience (CX). Establishing a meaningful connection between your employee experience and the Customer Experience is very difficult. Not at all.
Execs In The Know
MAY 10, 2021
Customer experience (CX) leaders also need to remember that agents have a unique perspective because they talk to customers every day. Examples might include online gaming sessions, virtual games, monthly online lunches, and book/music/movie clubs. Blog post, written by: Execs In The Know.
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