Doing CX Right

OCTOBER 20, 2020

THE GAME CHANGER . Top performing companies combine Voice of Employee ( VoE ) and Voice of Customer ( VoC ) as part of their decision-making process. Ask employees for feedback as it serves as a valuable data source, but VoE must never replace VoC. . Asking employees for feedback makes them feel heard and valued.

Gaming 69

Gaming VOE VOC Close the Loop 69

Confirmit

FEBRUARY 12, 2020

Still, even on those occasions, you can’t fault the enthusiasm… Also on the people front, the report notes that Confirmit is a great partner for firms looking for either DIY or managed service solutions and for firms that want to embrace the power of EX and VoE. Again, people as well as the tech.

VOE 52

VOE Voice of the Employee Gaming Voice of the Customer 52

Doing CX Right

SEPTEMBER 5, 2020

Voice of the Customer, commonly referred to as VOC, can be YOUR company game-changer WHEN DONE RIGHT! I speak a lot on podcasts about VOC and the art and science of getting feedback from customers to inform business decisions, and employees (VOE) too. This is the theme of my recent Customer Experience book.

VOC 52

VOC VOE Close the Loop Voice of the Customer 52

Execs In The Know

MAY 10, 2021

Examples might include online gaming sessions, virtual games, monthly online lunches, and book/music/movie clubs. “Fun” activities, wellness opportunities, and interest groups: Fun activities could be with their own teams, or cross-functional teams, but the goal is to bring people together in a way that has nothing to do with work.

Contact Center 87

Contact Center Gaming Legal Voice of the Employee 87

CX Accelerator

JANUARY 25, 2019

In addition to surveys and reports, the anonymous feedback portal within OfficeVibe works great as a Voice of The Employee (VoE) tool. Utilizing trend lines to show the actual correlation between EX and CX will place you way ahead of the game.

CX 140

CX VOE Artificial Intelligence Voice of the Employee 140

SurveySensum

JULY 14, 2020

James Hardwick – Industry Director for Gaming, Media, Entertainment, and Software at Oracle. He currently works as Industry Director for Gaming, Media, Entertainment & Software at Oracle within their CX Intelligence Platform business. LinkedIn : [link]. Website : [link]. based AIM stock listed company. Linkedin : [link] /.

Customer Experience 132

Customer Experience CX E-commerce Social Media 132