How To Make “Voice of Customer” Your Game Changer
Doing CX Right
OCTOBER 20, 2020
3: Close The Loop With Customers . THE GAME CHANGER . Top performing companies combine Voice of Employee ( VoE ) and Voice of Customer ( VoC ) as part of their decision-making process. Ask employees for feedback as it serves as a valuable data source, but VoE must never replace VoC. . 15 BEST PRACTICES: .
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