Confirmit

FEBRUARY 12, 2020

Still, even on those occasions, you can’t fault the enthusiasm… Also on the people front, the report notes that Confirmit is a great partner for firms looking for either DIY or managed service solutions and for firms that want to embrace the power of EX and VoE. If you’re not a customer, maybe give us a call.

VOE 52

VOE Voice of the Employee Gaming Voice of the Customer 52

Doing CX Right

SEPTEMBER 5, 2020

Voice of the Customer, commonly referred to as VOC, can be YOUR company game-changer WHEN DONE RIGHT! I speak a lot on podcasts about VOC and the art and science of getting feedback from customers to inform business decisions, and employees (VOE) too. This is the theme of my recent Customer Experience book.

VOC 52

VOC VOE Close the Loop Voice of the Customer 52

SurveySensum

JULY 14, 2020

A leader in customer experience, he has spent years in leading successful CX, Voice of the Customer (VoC), and marketing teams. Chad Horenfeldt – Director of Customer Success at Kustomer. James Hardwick – Industry Director for Gaming, Media, Entertainment, and Software at Oracle. LinkedIn : [link] /.

Customer Experience 132

Customer Experience CX E-commerce Social Media 132