Doing CX Right

OCTOBER 20, 2020

Leverage the Voice of Customer ( VoC ) In Everything You Do?? . VoC is a valuable research method that enables you to understand the difference between customer expectations and how well you deliver what they need. Most people rely on surveys as their VoC source. THE GAME CHANGER . Additional useful data comes from: .

Gaming 69

Gaming VOE VOC Close the Loop 69

Doing CX Right

SEPTEMBER 5, 2020

Voice of the Customer, commonly referred to as VOC, can be YOUR company game-changer WHEN DONE RIGHT! I speak a lot on podcasts about VOC and the art and science of getting feedback from customers to inform business decisions, and employees (VOE) too. Voice of the Customer (VOC) . Surveying During Coronavirus.

VOC 52

VOC VOE Close the Loop Voice of the Customer 52

SurveySensum

JULY 14, 2020

A leader in customer experience, he has spent years in leading successful CX, Voice of the Customer (VoC), and marketing teams. James Hardwick – Industry Director for Gaming, Media, Entertainment, and Software at Oracle. Ali Malik – CCXP, CX/EX/VOC/MS Specialist, Brands Strategist & Enabler, Author, Activist.

Customer Experience 132

Customer Experience CX E-commerce Social Media 132