3 patient experience problems that can be tackled with CX solutions
Qualtrics
SEPTEMBER 23, 2019
Investing in customer experience (CX) means improving policies and procedures — and can help improve the employee experience. For example, one large communications firm embraced both the voice of the employee (VoE) and VoC and, as a result, saw its employee Net Promoter Score (eNPS) go up 60 points in one location.
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