Execs In The Know

DECEMBER 6, 2021

For businesses around the globe, Contact Centers represent the heartbeat of their organization: it’s where their two most valued constituencies — employees and customers — intersect and interact. Employers are facing far-reaching challenges related to their contact center workforce that include: Difficulty hiring strong talent.

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Contact Center CX Unstructured Data Social Media 52

Execs In The Know

DECEMBER 6, 2021

For businesses around the globe, Contact Centers represent the heartbeat of their organization: it’s where their two most valued constituencies — employees and customers — intersect and interact. Employers are facing far-reaching challenges related to their contact center workforce that include: Difficulty hiring strong talent.

Contact Center 52

Contact Center CX Unstructured Data Social Media 52

CX Accelerator

OCTOBER 9, 2018

VoC Open Forum – Eventbrite, a software company based in San Francisco, boosts an innovative VoC program which has been integrated into the fiber of their day-to-day operations. Once tapped, the power of unstructured data is sure to breath new life into your Customer Experience initiatives. Exciting times for CX professionals!!

VOC 160

VOC Unstructured Data Close the Loop Social Media 160

1 to 1

JANUARY 25, 2021

Although there are many ways to synergize machines and humans in the call center, CX experts agree these four are primed to deliver the greatest outcomes in 2021. Smart contact center leaders will use AI to train associates faster, in more engaging ways, and at half the price. ONE: Supercharge associates with RPA.

Artificial Intelligence 29

Artificial Intelligence Unstructured Data Contact Center AI 29

Steven Van Belleghem

MAY 19, 2020

Here are the components of the contact center of the future: A Hybrid Model. The future of contact centres will definitely be hybrid (a mix between virtual and real-life contact) and augmented (human capacities being augmented by technology, allowing them to be more human themselves in relevant situations).

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Contact Center Start-ups E-commerce Innovation 52

Qualtrics

DECEMBER 11, 2019

But before we dive headfirst into 2020, here’s a quick look at some of the top innovations on the Experience Management Platform in 2019. And 2020 is going to be even busier, as we continue to innovate and respond to your feedback with new innovations, developments and partnerships that will help you take your XM program to the next level.

Social Media 26

Social Media Unstructured Data Close the Loop Innovation 26