Comm100
AUGUST 21, 2018
A Pelorus research survey found that 74% of contact center managers felt that improved customer service agent technology can decrease error rates and improve the customer experience. Chatbot “training” is possible in the sense that chatbots can use machine learning to convert user interactions into structured data.
Comm100
AUGUST 21, 2018
A Pelorus research survey found that 74% of contact center managers felt that improved customer service agent technology can decrease error rates and improve the customer experience. Chatbot “training” is possible in the sense that chatbots can use machine learning to convert user interactions into structured data.
SurveySensum
JULY 14, 2020
in 2018 where his passion for delivering CX strategies for organizations was seeded in Mystery Shopping and Customer Satisfaction research. She is a trusted industry voice for guidance on emerging contact center channels and technologies. LinkedIn : [link]. Website : [link]. LinkedIn : [link]. Website : [link].
Expert insights. Personalized for you.
40 
Let's personalize your content