Lumoa

APRIL 28, 2024

Platform Overview Medallia is a cloud-based CX management software that provides survey features, sentiment analysis, social listening, and AI-powered insights. Companies use surveys, NPS, CSat, and reviews to gauge customer sentiment but often base improvements on intuition. Read the full story.

Sentiment Analysis 83

Sentiment Analysis Compliance AI Social Media 83

Aquire

OCTOBER 5, 2021

Before you get into the complex stuff, like artificial intelligence or visual search, make sure that the core pillars of digital customer service are effective: namely, your website and contact center. Social listening, analyzing reviews, sending NPS or CSAT surveys are all important ways to understand your customers and the market.

Customer Service 105

Customer Service Omnichannel Social Media Social Listening 105

Fonolo

JULY 5, 2023

’ 6 Secrets for Boosting Customer Satisfaction in the Contact Center Forge emotional bonds with customers Striking a chord emotionally with your audience will win you customers for life. Active listening is key to forming close customer relationships. What is Social Listening, and How Do You Do It?

Social Media 104

Social Media Sports Customer Satisfaction Net Promoter Score 104