Lumoa

APRIL 28, 2024

Platform Overview Medallia is a cloud-based CX management software that provides survey features, sentiment analysis, social listening, and AI-powered insights. Medallia expanded its capabilities with its acquisition of Mindful , the global leader in contact center callback technology in 2022.

Sentiment Analysis 83

Sentiment Analysis Compliance AI Social Media 83

Fonolo

JULY 5, 2023

’ 6 Secrets for Boosting Customer Satisfaction in the Contact Center Forge emotional bonds with customers Striking a chord emotionally with your audience will win you customers for life. Active listening is key to forming close customer relationships. What is Social Listening, and How Do You Do It?

Social Media 104

Social Media Sports Customer Satisfaction Net Promoter Score 104

Fonolo

OCTOBER 10, 2019

Listen and Analyze. Social listening involves monitoring online conversations to get a sense of how customers are responding to your products and/or services. This is an important part of any company’s social media strategy. It can also help you assess the overall sentiment they hold towards your brand.

Social Media 73

Social Media Customer Service Social Listening Omnichannel 73

Comm100

FEBRUARY 5, 2018

It also helps reduce the amount of phone calls and emails received by contact centers. Within the realm of social media software is also social listening tools. Social listening tools allow companies to listen in on when customers are mentioning them on diverse social platforms.

Social Media 49

Social Media CRM Social Listening Omnichannel 49

Fonolo

OCTOBER 10, 2018

From creative call center strategies, to social listening, to large customer service budgets, there exist a multitude of techniques that will aid brands in continuing to delight consumers. Excellent customer service must become a central component of companies’ strategies if they hope to survive and thrive in this digital age.

Customer Service 104

Customer Service Artificial Intelligence Social Media Entertainment 104

Comm100

MAY 10, 2018

Foster an environment of understanding of and appreciation for the complaining customer within your contact center or business. Use Social Listening. Use social listening to learn what other complaining customers have to say about your brand.

Social Listening 82

Social Listening Social Media Customer Service Start-ups 82

Fonolo

MAY 7, 2019

By making social listening a key part of their strategy, the media giant solves customer problems proactively. Netflix is a great example of a brand that truly understands its customer base. The brand pays close attention to viral trends related to their content and maintains a casual tone when interacting with its users.

Social Media 70

Social Media Customer Service Omnichannel Social Listening 70

Comm100

FEBRUARY 6, 2018

Although Comm100 is primarily a customer service software, it also acts as a sales solution, helping contact centers convert leads and upsell products in real time, just as a salesperson might do in a brick-and-mortar store. As a social media software, it excels in marketing. Specs : Industry : Any. Business size : Any.

Social Media 42

Social Media CRM Omnichannel Invoicing 42