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Customer Service Job Projections and New Bureau of Labor Statistics Report

CSAT.AI

AUGUST 31, 2022

However, in t heir Occupational Outlook Handbook for Customer Service Representatives, the BLS provides insight more specifically into customer service job projections in the US. The BLS Occupational Outlook Handbook projects little change in hiring for customer service agents from 2020 through 2030.

Customer Service 77
Customer Service Outlook Sentiment Analysis Education 77
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Top Conversational AI Statistics and Trends to Follow in 2022

Ameyo Callversations

AUGUST 24, 2022

Conversational AI, as a leading contact center automation technology, stands at the convergence of these two business sides. Chatbots Trends and Future Outlook. Sentiment Analysis for Chatbot Behavior. This is where sentiment analysis is crucial to train chatbots with human-like capabilities.

AI 52
AI Sentiment Analysis Contact Center Artificial Intelligence 52
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