SugarCRM

FEBRUARY 26, 2019

Even in 2019, plenty of businesses aren’t entirely sure what Customer Relationship Management (CRM) solutions can do for them specifically. It’s so easy to make a CRM choice based on what others are doing, as if safety in numbers is somehow an insurance policy against failure. But it’s not. Yup, the answer is technology.

CRM 43

CRM Social Media Sales Government 43

Zendesk

NOVEMBER 16, 2021

A successful modern sales team can’t simply be transactional anymore; they need to care about building customer relationships as well. The key difference between sales and customer service is where the customer factors in. Customer satisfaction is an element, but not the point of the sales team.

Sales 98

Sales Customer Service Non-Profits Start-ups 98

SurveySensum

JULY 14, 2020

Lynn Hunsaker – CXPA Board, Customer Experience Leader, Trainer, Author . Lynn Hunsaker started her career as chair of a 20-country, 6-division task force designing customer satisfaction methodology as a manager in the Strategic Planning department at then-Fortune-250-ranked Sonoco Products. LinkedIn : [link] /.

Customer Experience 132

Customer Experience CX E-commerce Social Media 132