1 to 1

MAY 2, 2013

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Social Media 39

Social Media Touchpoint CRM Gaming 39

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JUNE 11, 2013

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Customer Experience 44

Customer Experience Social Media CRM Customer Loyalty 44

Lumoa

APRIL 24, 2018

Peter Lavers Customer Experience and CRM Expert. NPS is NOT the answer to everything like some would have us believe - especially in corporate / B2B key account management where long-term trust and relationship quality are key. "The Mike Wittenstein Management Consultant and Managing Partner at Storyminers.

NPS 135

NPS CX Net Promoter Score Close the Loop 135

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JUNE 13, 2013

--> -->. ); 1to1 Media is a division of Peppers & Rogers Group, a leader in Management Consulting. Welcome to 1to1 Media — a multimedia resource for CRM and Customer Experience Professionals. CRM Best Practices. Customer Strategy Trends. Customer Champions. Customer Experience.

Customer Satisfaction 40

Customer Satisfaction Social Media CRM Voice of the Customer 40