SurveySensum

JANUARY 12, 2023

Did you also send your first customer survey through Google Forms? Then how are you adding logic to your surveys? Or, integrating the platform with your CRM? Yes, Google Forms is one of the most simple and easy platforms to create surveys. There is no smorgasbord of customer survey templates.

NPS 52

NPS Touchpoint Text Analytics Outlook 52

SurveySensum

OCTOBER 23, 2023

We explored customer review platforms like G2 and Capterra to get an understanding of GetFeedback’s features, and pros and cons, based on customer reviews. Limited Integrations A robust feedback management tool should come with integrations with different CRM and data analytics tools. So let’s explore.

NPS 52

NPS Social Media Text Analytics Outlook 52

SurveySensum

NOVEMBER 23, 2023

Customer Segmentation The best NPS tool will segment your customers into three categories, namely, promoters, passives, and detractors amongst other segments such as tags, demographics, etc. The respondents are classified into these categories according to the score given by them in the survey.

NPS 52

NPS Net Promoter Score Sentiment Analysis Social Media 52