Lumoa
FEBRUARY 6, 2018
Companies do marketing, sales and CRM – the customer does the experience! Matt Dixon, Keynote Speaker and Author, Global Head of Sales Force Effectiveness Solutions at Korn Ferry Hay Group @matthewxdixon | blog “I see the end of the traditional customer survey as we know it.
Lumoa
OCTOBER 31, 2018
Three words: voice of customer. With any changes and enhancement to the product or service, it’s critical to keep a finger on the pulse of the customer. Customer surveys, deep dives into customer service contacts, and conversations with key customers are great ways to fuel continuous improvement.
Zendesk
MARCH 19, 2021
The tool includes analytics for agent performance and customer surveys, so you can study complaints and compliments regarding your services. Even without a CRM like Zendesk, you can still keep close tabs on customer feedback. Using a tool like the balanced scorecard is a great first step. Internal business.
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