Comm100

NOVEMBER 25, 2020

There is a lot of curiosity surrounding the latest technological advancements, and Artificial Intelligence (AI) and Customer Relationship Management (CRM) are no different. AI and CRM are a match made in heaven. But yes, improvements are still required when implementing AI or CRM software.

CRM 52

CRM AI Customer Service ML 52

DMG Consulting

MARCH 31, 2022

Customers are demonstrating a desire to help themselves, regardless of the channel in which they interact with any organization, whether it is a company or government agency. Enterprises and government agencies need to dedicate the time and effort to take a fresh look at all of their self-service capabilities.

Machine Learning 54

Machine Learning Artificial Intelligence Omnichannel ML 54

SurveySensum

NOVEMBER 8, 2023

Personalized chatbots : They use NLP (natural language processing) and ML (machine learning) to understand not only the customer’s query but their intent and sentiment as well. From sending e­mails to posting on social media or updating your CRM, automation allows for greater efficiency and productivity.

CX 52

CX Customer Experience Artificial Intelligence NPS 52