Customer Acquisition, Customer Service, Non-Profits and Predictive Analytics

10 Effective Ways to Reduce Costs in Your BPO Contact Center

Hodusoft

OCTOBER 19, 2023

As per a report , the customer care BPO market is estimated to rise from US$22,598.82 However, as the demand for exceptional customer service continues to rise, the operating costs associated with BPO contact centers are also rising greatly. This proves that employee engagement is a fundamental factor in business profitability.

Contact Center

Contact Center Predictive Analytics Non-Profits Customer Satisfaction

Killing Customer Churn: Why and How to Stop It

SugarCRM

APRIL 12, 2021

That lack of knowledge and predictability makes the job of sales even harder. Customer churn doesn’t just impact sales, it impacts marketing, business development, executives, customer service, and more, cascading through the entire organization. Why Customer Churn Occurs.

Non-Profits

Non-Profits Artificial Intelligence CRM Predictive Analytics

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10 Effective Ways to Reduce Costs in Your BPO Contact Center

Killing Customer Churn: Why and How to Stop It

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