ClearAction

MARCH 22, 2024

Camaraderie within the Customer Service (or Success) department is another way CX is a Team Sport. Controlling Touchpoints Model. Controlling Touchpoints Model for CX is a Team Sport CX is a Team Sport surfaced as the theme from the 2024 Customer Experience West Conference in British Columbia, Canada. ” Why?

Sports 62

Sports CX Scorecard Touchpoint 62

Execs In The Know

MARCH 13, 2023

Weingardt is responsible for marketplace support, all customer service support, the trust and safety division, the verification of guests and hosts, and touts herself as a customer obsession officer. Being Customer Obsessed According to Forrester Research , customer- obsessed companies report 2.5

Transportation 88

Transportation Non-Profits Sports Hospitality 88

ClearAction

SEPTEMBER 22, 2022

CX annuities is a phrase I coined to represent massive savings and impressive gains available through a different approach to management of customer, partner, and employee experience. Lost ROI on customer acquisition cost. Preventing churn : Customer Service + escalations + remedies + refunds + returns.

CX 62

CX Sports Non-Profits Touchpoint 62

ClearAction

DECEMBER 5, 2023

Right the First Time leads to Freed-up Resources, which reduces Customer Acquisition Costs, Customer Service Value costs, and Customer Retention costs (Customer Health Score), which lead to Margin Expansion. Ultimately, your salary, budget, and profit-sharing are provided by customers.

CX 62

CX Non-Profits Data Mining Start-ups 62