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10 Effective Ways to Reduce Costs in Your BPO Contact Center

Hodusoft

These tools can be used to address common or routine customer inquiries, reducing the need for human agents’ interference. Agents can focus on other crucial tasks, leading to reduced costs and increased customer satisfaction. This proves that employee engagement is a fundamental factor in business profitability.

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COVID19 E-commerce Opportunities Report: Statistics and Facts

MattsenKumar

Impressed by ease of accessibility, omnichannel experience, and incomparable service, Boomers have decided to continue shopping online even after the pandemic ends. The electronic industry is fast-paced, and constant innovation is regularly coaxing people to charge phones and other devices. A Frugal Mindset.