Execs In The Know

MARCH 13, 2023

It is the world’s largest car sharing marketplace and has been named Fast Company’s 10 Most Innovative Companies in Transportation. During Customer Response Summit (CRS) Austin, Julie Weingardt, Chief Operations Officer at Turo, was one of our keynote speakers. It’s like Airbnb, but for cars.

Transportation 88

Transportation Non-Profits Sports Hospitality 88

ClearAction

AUGUST 22, 2020

Proven winners both during and after a down cycle are those that embrace a slowdown as an opportunity to strengthen innovation and business processes. This strengthening better aligns offerings and ways of doing business in ways that matter to customers and are hard for competitors to copy. Voice-of-Customer Almost-Free.

Customer Experience 77

Customer Experience Non-Profits Gambling Innovation 77

Totango

OCTOBER 2, 2020

We are seeing this now, as the pandemic recession pushes companies to reduce their spending on non-essentials , such as subtle product variations, and instead, portray themselves as dependable and steady by focusing resources on the bottom-line. It is an example worth following in the B2B recurring revenue sector.

Customer Retention 118

Customer Retention Non-Profits Customer Acquisition Customer Relationship 118

Hodusoft

OCTOBER 19, 2023

As per a report , companies with a highly engaged workforce are 21% more profitable and 17% more productive as compared to those with disengaged staff. This proves that employee engagement is a fundamental factor in business profitability. This methodology uses principles to streamline processes and remove non-value-added activities.

Contact Center 52

Contact Center Predictive Analytics Non-Profits Customer Satisfaction 52

Customer Bliss

AUGUST 8, 2017

With a track record in transformational leadership, Stephen has built a reputation for leading and implementing successful customer focused, innovative and profitable initiatives. During his career, he has also held a number of non-executive roles with professional bodies and the financial services regulator.

Non-Profits 55

Non-Profits Innovation Customer Acquisition Technology 55

MattsenKumar

JUNE 3, 2021

The electronic industry is fast-paced, and constant innovation is regularly coaxing people to charge phones and other devices. With small businesses shutting down and the non-availability of products on the web, people are coaxed to forget their culture and roots. In countries like India and China, pickles are very popular.

E-commerce 52

E-commerce Retail Non-Profits Government 52

SixteenVentures

DECEMBER 31, 2019

What I called the “Definite Guide to Customer Success” way back in 2014 is getting far more definitive for 2020 as I incorporate what I learned over the last year. … The Customer Success Book. Everyone is in Customer Success. Customer Success Beyond Usage Data. Customer Acquisition.

Start-ups 136

Start-ups Sales NPS Non-Profits 136