Remove Customer Acquisition Remove Key Driver Analysis Remove Net Promoter Score Remove NPS
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5 Best Experience Management Metrics

ClearAction

NPS, CSAT, FCR, Health / Effort Score, etc.) Customer Acquisition Costs (CAC) are influenced by Net Promoter Score (NPS), Health Score, and Satisfaction ratings. This also applies to Employee and Partner Acquisition. Experience Management (XM) encompasses CX + EX + PX.