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5 Best Experience Management Metrics

ClearAction

OCTOBER 12, 2022

Customer Acquisition Costs (CAC) are influenced by Net Promoter Score (NPS), Health Score, and Satisfaction ratings. This also applies to Employee and Partner Acquisition. Churn Rate is affected by First Contact Resolution (FCR), Effort Score, and Satisfaction. Then: Why are we allowing that?

Key Driver Analysis 62
Key Driver Analysis Non-Profits Net Promoter Score NPS 62
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