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Gratitude Grows Gains from Customer Experience Strategies

ClearAction

Customer experience gains from gratitude in interactions are inclinations to reciprocate behavior, spread positive word of mouth, and do more with your brand. It encourages balance of energy and investment in proactively retaining and acquiring customers. Your resources are freed-up from value-rescuing to value-creating.

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5 Best Experience Management Metrics

ClearAction

Like concentric circles, or a Russian doll, start with Earnings per Share and work backward. They track the efficiency and effectiveness of making up for things going wrong. Customer Acquisition Costs (CAC) are influenced by Net Promoter Score (NPS), Health Score, and Satisfaction ratings. So, what’s the solution?