ClearAction

SEPTEMBER 22, 2022

CX annuities is a phrase I coined to represent massive savings and impressive gains available through a different approach to management of customer, partner, and employee experience. Complexity : Extra Marketing and Sales staff and effort to make up for churn (in addition to monthly net new customers).

CX 62

CX Sports Non-Profits Touchpoint 62

ClearAction

DECEMBER 31, 2017

That’s really the goal of customer experience management, whereas recommendations, high survey scores, repeat purchases, and so forth are all means to this end. It’s all about longer, more profitable relationships between your company and your customers. how to be in-sync with customers?

Customer Experience 54

Customer Experience VOC Non-Profits Customer Experience Management 54

ClearAction

JULY 23, 2023

This means that your councils and/or your CXM core team will facilitate customer understanding company-wide. It means every group will receive ongoing information about customers’ expectations versus their realities (e.g. perceptions and experiences) and how they can help close that gap.

Government 62

Government B2B CXM Customer Experience 62

ClearAction

SEPTEMBER 27, 2018

Likewise, customer-centered business is likely to sustain organic growth, whereas non-customer-centered business requires a lot of costly and unpleasant “Band-Aids^®” and may eventually cease to exist. Each of these keys has 4 success factors, summarized below as bullet points.

Business Growth 74

Business Growth Non-Profits Sports Innovation 74