Customer Expectations Customer Experience Louisiana Technology 
Fonolo
JANUARY 10, 2018
Fonolo is excited to return as a sponsor for this year’s Customer Contact Week (CCW), January 22-25th, 2018 at the Hyatt Regency in New Orleans, Louisiana. Started in 1999 as Call Center Week, CCW is the world’s largest customer contact event series. In 2018 they introduced a new brand, Customer Contact Week.
Beyond Philosophy
JUNE 7, 2016
This week, Bob Thompson’s informative, timely blog on strategies companies can use to make customer experience a competitive advantage – and how most neither measure experience nor compete on it – puts me in mind of a line of discussion around customer experience lagniappe. Can technology create customer delight?
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