Buyer Persona
NOVEMBER 29, 2020
An exploration to chart and explore the Louisiana Purchase Territory at the behest of President Thomas Jefferson. After many treacherous trials, they did complete their mission of surveying the Louisiana Territory from the Mississippi River to the Pacific Ocean. Lewis and Clark spent the fall and winter of 1803-1804 in preparation.
Beyond Philosophy
MARCH 2, 2016
New research reveals other important factors affect people’s emotional perception of your experience as well: where they live. Their technology examined conversation and silence, ringtones and hold times. The implications the Marchex research reveals for your Customer experience are thought-provoking, to say the least.
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Beyond Philosophy
JUNE 7, 2016
This week, Bob Thompson’s informative, timely blog on strategies companies can use to make customer experience a competitive advantage – and how most neither measure experience nor compete on it – puts me in mind of a line of discussion around customer experience lagniappe. Can technology create customer delight?
Fonolo
JANUARY 10, 2018
Fonolo is excited to return as a sponsor for this year’s Customer Contact Week (CCW), January 22-25th, 2018 at the Hyatt Regency in New Orleans, Louisiana. Started in 1999 as Call Center Week, CCW is the world’s largest customer contact event series. VPs & Directors of Customer Experience.
Qualtrics
MAY 20, 2019
That’s what the leadership team at Barksdale Air Force Base in Louisiana wanted to find out, and they chose Qualtrics as the tool to help. They needed a better way to measure the experiences of airmen and their families, including more creative ways to hear from difficult-to-reach populations on base. Measuring On-Base “Health”.
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