Beyond Philosophy

MARCH 2, 2016

The most impatient callers were in Kentucky and Ohio, being the most likely to hang up on hold; callers in Louisiana and Colorado were the most patient. The implications the Marchex research reveals for your Customer experience are thought-provoking, to say the least. Every organization has customer groups.

Customer Experience 111

Customer Experience Customer Experience Management CX Technology 111

Buyer Persona

NOVEMBER 29, 2020

An exploration to chart and explore the Louisiana Purchase Territory at the behest of President Thomas Jefferson. After many treacherous trials, they did complete their mission of surveying the Louisiana Territory from the Mississippi River to the Pacific Ocean. Lewis and Clark spent the fall and winter of 1803-1804 in preparation.

Finance 101

Finance Sales CRM Technology 101

Beyond Philosophy

JUNE 7, 2016

This week, Bob Thompson’s informative, timely blog on strategies companies can use to make customer experience a competitive advantage – and how most neither measure experience nor compete on it – puts me in mind of a line of discussion around customer experience lagniappe. It is time for value-unique.

Customer Experience 74

Customer Experience B2C Touchpoint B2B 74

Fonolo

JANUARY 10, 2018

Fonolo is excited to return as a sponsor for this year’s Customer Contact Week (CCW), January 22-25th, 2018 at the Hyatt Regency in New Orleans, Louisiana. Started in 1999 as Call Center Week, CCW is the world’s largest customer contact event series. VPs & Directors of Customer Experience.

Contact Center 57

Contact Center Social Media Education Customer Expectations 57

Beyond Philosophy

NOVEMBER 28, 2017

To offer a better gauge of perceived value and customer experience, and better understand purchase decision drivers, it was necessary to put greater emphasis on the emotional. We recognize that the perception of value can be compromised at any stage of a customer’s life and in any element of the customer experience.

E-commerce 83

E-commerce B2C Artificial Intelligence B2B 83

Qualtrics

APRIL 29, 2019

Humans are defined by their relationships and common experiences. As a program manager, I’ve shaped my career by providing excellent customer experiences and less on the project delivery methodologies of waterfalls and sprints. Christian is Louisiana State University and started his career at Cisco and Fuze. Want to chat?

Engineering 37

Engineering Customer Experience 37

Customer Bliss

APRIL 4, 2017

Sonya has a wealth of knowledge, experience and understanding of the needs in the airline industry. As a native of Louisiana, Sonya is no stranger to hospitality – her passion for outstanding Customer service drives her to make personal connections to live out the genuine Southwest brand to our 50,000 plus employees.

Hospitality 81

Hospitality Hospitality Touchpoint Engineering 81