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The Intrepid Buyer

Buyer Persona

An exploration to chart and explore the Louisiana Purchase Territory at the behest of President Thomas Jefferson. After many treacherous trials, they did complete their mission of surveying the Louisiana Territory from the Mississippi River to the Pacific Ocean. Lewis and Clark spent the fall and winter of 1803-1804 in preparation.

Finance 101
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Surprising Find: Which US States Are The Most Gabby?

Beyond Philosophy

The most impatient callers were in Kentucky and Ohio, being the most likely to hang up on hold; callers in Louisiana and Colorado were the most patient. Chances are, the call center experience you provide for the residents of Kentucky and Ohio is the same as you provide for the inhabitants of Louisiana and Colorado.

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Catch Fonolo at Customer Contact Week!

Fonolo

Fonolo is excited to return as a sponsor for this year’s Customer Contact Week (CCW), January 22-25th, 2018 at the Hyatt Regency in New Orleans, Louisiana. CCW will provide delegates with the tools and insight to deliver world-class service. Started in 1999 as Call Center Week, CCW is the world’s largest customer contact event series.

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Why Qualtrics – Christian Fontenot – Senior Program Architect – Seattle, WA

Qualtrics

Christian is Louisiana State University and started his career at Cisco and Fuze. Looking to discover more reasons “Why Qualtrics”? You can find the whole series here. Want to chat? You can get in touch by checking out Qualtrics Life on Twitter , Facebook , and Instagram.

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What is an MGA in Insurance?

Lightico

The following states require licensure: Alabama, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota , Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York , North (..)

Retail 52
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The 20 Stakeholder Experience Emotions: Which Are Most Positive and Value-Enhancing, and Which Are Most Negative and Value-Destroying?

Beyond Philosophy

When my wife and I visited Southern Louisiana a couple of years ago, we noticed that a lot of retailers differentiated themselves by doing a little something extra for customers. If you’re not familiar with lagniappe, I’ll briefly explain what it is.

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Delivering Unique, Attractive (Even Branded) Customer Experience Lagniappe: Any Company Can Do This

Beyond Philosophy

When my wife and I visited Southern Louisiana last year about this time, we noticed that a lot of retailers differentiated themselves by doing a little something extra for customers. Stan Phelps, Chip Bell, and I have all been exposed to, and reported on, what lagniappe can do for any company, irrespective of size, industry, or location.