Fonolo

JANUARY 10, 2018

Fonolo is excited to return as a sponsor for this year’s Customer Contact Week (CCW), January 22-25th, 2018 at the Hyatt Regency in New Orleans, Louisiana. CCW will provide delegates with the tools and insight to deliver world-class service. This is the place where customer care, CX, and contact center leaders come together!

Contact Center 57

Contact Center Social Media Education Customer Expectations 57

Lightico

MARCH 23, 2022

This includes keeping track of all paperwork, paying bills, scheduling appointments, and handling customer complaints. Customer Service – MGAs must answer questions from prospective customers and handle any problems that arise. Sales – MGAs sell insurance policies to individuals and businesses.

Retail 52

Retail Innovation Sales Customer Service 52

Customer Bliss

APRIL 4, 2017

She is ideally suited to lead and positively impact our service in the cabin both domestically and internationally. As a native of Louisiana, Sonya is no stranger to hospitality – her passion for outstanding Customer service drives her to make personal connections to live out the genuine Southwest brand to our 50,000 plus employees.

Hospitality 81

Hospitality Hospitality Touchpoint Engineering 81

Qualtrics

SEPTEMBER 1, 2015

Popeyes Louisiana Chicken was in trouble. Stock prices were way down, sales were dropping and customer service had dropped to the bottom of their priority list. Overhauling their culture to focus on customer obsession. Customer experience (CX) is an integral part of every industry.

CX 22

CX Customer Experience Sales Voice of the Customer 22