Fonolo

JANUARY 10, 2018

Fonolo is excited to return as a sponsor for this year’s Customer Contact Week (CCW), January 22-25th, 2018 at the Hyatt Regency in New Orleans, Louisiana. Started in 1999 as Call Center Week, CCW is the world’s largest customer contact event series. In 2018 they introduced a new brand, Customer Contact Week.

Contact Center 57

Contact Center Social Media Education Customer Expectations 57

Beyond Philosophy

JUNE 7, 2016

When my wife and I visited Southern Louisiana last year about this time, we noticed that a lot of retailers differentiated themselves by doing a little something extra for customers. Chip has written that “We are reaching the limits of value-added service (taking what customers expect and adding more).

Customer Experience 74

Customer Experience B2C Touchpoint B2B 74

Beyond Philosophy

NOVEMBER 28, 2017

For my key example of practical creation of customer advocacy, I’m reprising material on my exposure to lagniappe, and what it can do for any company, irrespective of size, industry, or location. 1) Make the small investment in enhancing employee experience, and have them focus on customer value.

E-commerce 83

E-commerce B2C Artificial Intelligence B2B 83