Louisiana and Touchpoint - Tech Customer Success

Delivering Unique, Attractive (Even Branded) Customer Experience Lagniappe: Any Company Can Do This

Beyond Philosophy

JUNE 7, 2016

When my wife and I visited Southern Louisiana last year about this time, we noticed that a lot of retailers differentiated themselves by doing a little something extra for customers. Stan Phelps, Chip Bell, and I have all been exposed to, and reported on, what lagniappe can do for any company, irrespective of size, industry, or location.

Customer Experience

Customer Experience B2C Touchpoint B2B

Vice President of Southwest Airlines Inflight Operations, with Sonya LaCore – CB45

Customer Bliss

APRIL 4, 2017

As a native of Louisiana, Sonya is no stranger to hospitality – her passion for outstanding Customer service drives her to make personal connections to live out the genuine Southwest brand to our 50,000 plus employees. This was entire-brand uniforms, by the way: flight attendants to front desk to any touchpoint of Southwest for a traveler.

Hospitality

Hospitality Hospitality Touchpoint Engineering

Tech Customer Success

Delivering Unique, Attractive (Even Branded) Customer Experience Lagniappe: Any Company Can Do This

Vice President of Southwest Airlines Inflight Operations, with Sonya LaCore – CB45

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