Customer Experience, Louisiana and Touchpoint

Delivering Unique, Attractive (Even Branded) Customer Experience Lagniappe: Any Company Can Do This

Beyond Philosophy

JUNE 7, 2016

This week, Bob Thompson’s informative, timely blog on strategies companies can use to make customer experience a competitive advantage – and how most neither measure experience nor compete on it – puts me in mind of a line of discussion around customer experience lagniappe.

Customer Experience

Customer Experience B2C Touchpoint B2B

Vice President of Southwest Airlines Inflight Operations, with Sonya LaCore – CB45

Customer Bliss

APRIL 4, 2017

Sonya has a wealth of knowledge, experience and understanding of the needs in the airline industry. As a native of Louisiana, Sonya is no stranger to hospitality – her passion for outstanding Customer service drives her to make personal connections to live out the genuine Southwest brand to our 50,000 plus employees.

Hospitality

Hospitality Hospitality Touchpoint Engineering

Tech Customer Success

Delivering Unique, Attractive (Even Branded) Customer Experience Lagniappe: Any Company Can Do This

Vice President of Southwest Airlines Inflight Operations, with Sonya LaCore – CB45

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