Fonolo

JANUARY 10, 2018

Fonolo is excited to return as a sponsor for this year’s Customer Contact Week (CCW), January 22-25th, 2018 at the Hyatt Regency in New Orleans, Louisiana. As a leader, innovator, and thought leader, Shai Berger is on a clear mission to educate the call center industry on how to improve the customer experience.

Contact Center 57

Contact Center Social Media Education Customer Expectations 57

Lightico

MARCH 23, 2022

Marketing – MGAs often use their expertise to develop innovative marketing strategies. For example, insurance carriers will give MGAs access to products that they wouldn’t otherwise offer. In return, MGAs help insurance carriers sell more policies.

Retail 52

Retail Innovation Sales Customer Service 52

Beyond Philosophy

JUNE 7, 2016

When my wife and I visited Southern Louisiana last year about this time, we noticed that a lot of retailers differentiated themselves by doing a little something extra for customers. It doesn’t require that much in the way of financial investment, innovation or ingenuity. TD Bank’s “Bank Human Again” marketing campaign. Be distinctive.

Customer Experience 74

Customer Experience B2C Touchpoint B2B 74

Beyond Philosophy

NOVEMBER 28, 2017

When my wife and I visited Southern Louisiana a couple of years ago, we noticed that a lot of retailers differentiated themselves by doing a little something extra for customers. It doesn’t require very much in the way of financial investment, innovation or ingenuity. Experience lagniappe is out there. and Metro Bank in the U.K.

E-commerce 83

E-commerce B2C Artificial Intelligence B2B 83