Customer Expectations Customer Relationship Omnichannel Structured Data 
Lumoa
FEBRUARY 16, 2023
Gathering Direct Feedback Obtaining feedback from customers is essential. But how do you get well-rounded data? Voice of Customer Best Practices Now that you have a framework for creating your own VoC template, here are five best practices to help keep in mind. Analyzing VoC data is just as critical as getting the data.
Lumoa
JUNE 26, 2023
But with an omnichannel marketing strategy, these numbers are quite achievable. In fact, several companies, ranging from media to finance, are already investing in an omnichannel customer experience to boost their sales and revenue. But first, you need to understand what an omnichannel customer experience is.
Lumoa
FEBRUARY 9, 2023
We’re moving towards a personalized omnichannel experience in B2B customer journeys. B2C Customer Experience B2C Customer Experience refers to how a B2C customer perceives his buying experience and further interactions with your company.
Expert insights. Personalized for you.
94 
Let's personalize your content