Intercom, Inc.

JANUARY 26, 2021

At Intercom, we support our customers in troubleshooting and ultimately resolving their requests through a blend of proactive, self-serve, and human support. As with other customer-facing environments, this requires sustained energy, empathy, and enthusiasm to meet and exceed customer expectations.

Outlook 118

Outlook Engineering Customer Expectations Start-ups 118

Zendesk

DECEMBER 14, 2022

Everyone has to start somewhere, and for many SMBs, that means managing customer service conversations with an email client like Outlook or Gmail. This works for a while—when you have only a few customers. You can’t easily retain customer conversation history and insights. Turn on Agent Workspace in Zendesk.

Social Media 52

Social Media Outlook Start-ups CX 52

SugarCRM

OCTOBER 15, 2021

With 87% of leaders tagging customer experience (CX) as the top growth engine for their business, but only a third of them feeling prepared to address it, it seems there is a lot of room for improvement. Customers have power, and companies have started to see the value of offering them a great experience.

CX 48

CX CRM Artificial Intelligence Invoicing 48

Zendesk

NOVEMBER 4, 2021

I think it’s important to embrace a digital-first workspace because both employees and customers expect it now,” Monica says. Customers have also started using new, more flexible support channels to interact with brands, such as messaging and social media. No coding is required to add and customize apps—or even create your own.

CRM 52

CRM Social Media Sales Outlook 52