Lumoa

FEBRUARY 9, 2023

B2C Customer Experience B2C Customer Experience refers to how a B2C customer perceives his buying experience and further interactions with your company. Same as with B2B customers, B2C customers expect a consistent and personalized omnichannel experience.

Net Promoter Score 178

Net Promoter Score Customer Experience B2C Social Media 178

Lumoa

MARCH 20, 2018

We’re moving towards personalized omnichannel experience in B2B customer journeys. b2c customer experience B2C Customer Experience refers to how a B2C customer perceives his buying experience and further interactions with your company. Make your tool a playground and explain the rules of the game.

Net Promoter Score 114

Net Promoter Score Customer Experience B2C CEM 114

Intercom, Inc.

OCTOBER 13, 2022

We’ve heard you loud and clear – our customers’ feedback and partnership was our biggest driving force behind today’s product announcements. As customer expectations of the service you provide rise and rise, you need to design the experience yourself to match their expectations and keep customers engaged and happy.

Start-ups 118

Start-ups Machine Learning Engineering Customer Satisfaction 118

Lumoa

MARCH 20, 2018

We’re moving towards personalized omnichannel experience in B2B customer journeys. b2c customer experience B2C Customer Experience refers to how a B2C customer perceives his buying experience and further interactions with your company. Make your tool a playground and explain the rules of the game.

Net Promoter Score 64

Net Promoter Score Customer Experience B2C CEM 64