Lumoa

APRIL 28, 2024

At the same time, your customers expect to get the same level of support , no matter if they reach out on Facebook or via email. Customer experience platforms make it possible to manage all the customer data in one platform and reach out to them when they need it.

Sentiment Analysis 83

Sentiment Analysis Compliance AI Social Media 83

Aquire

OCTOBER 5, 2021

Customers use multiple channels (more and more as time passes) and go through complex digital buying journeys. At the same time, they want increasingly more personalized experiences and innovative support. How do you meet these evolving customer expectations? What is digital customer service? WHITEPAPER. .

Customer Service 105

Customer Service Omnichannel Social Media Social Listening 105

Shep Hyken

JANUARY 14, 2022

Successful organizations start with the experience – what customers expect from their company – and then leverage technology to deliver that at scale. This makes a Voice of the Customer (VoC) program crucial. He brings more than twenty-five years of software development experience to Avaya.

VOC 65

VOC Engineering Social Listening Technology 65

SurveySensum

JUNE 29, 2023

Well, here’s a startling statistic to ponder: 82% of customers stop doing business with a company due to poor customer service. – Techcrunch As a marketing expert, your goal is not just to attract customers but also to keep them satisfied and loyal. But How Can You Understand Customers’ Needs and Expectations?

Customer Satisfaction 52

Customer Satisfaction Social Media Customer Relationship Customer Retention 52

Zendesk

OCTOBER 20, 2023

Managers, supervisors, and team leads use the plan to oversee the success of customer service strategies, find areas of improvement, and ensure that teams follow the guidelines and procedures. You must define how you will gather feedback so you can better understand the needs and pain points of customers. Bain & Company, Inc.,

Customer Service 52

Customer Service Customer Journey Map B2C B2B 52