Customer Expectations, ML and Unstructured Data

B2B: When & Where AI for Customer Experience Fits

InteractionMetrics

JULY 10, 2023

It overly inflates expectations and distracts from the precise way ML will improve business operations,” writes Eric Siegel in the Harvard Business Review. So, is AI for customer experience just hype? Will AI capture the nuances of the customer experience? It depends. Tagging is tagging.

Unstructured Data

Unstructured Data B2B AI Customer Experience

5 Reasons Why Traditional Retention Efforts Are Inadequate

VOZIQ

FEBRUARY 25, 2022

Retention leaders in recurring revenue businesses are always at risk of losing their customers to competitors. This ever-looming churn risk is increasing, despite all efforts to prevent it, because of growing competition, changing customer expectations, and the inability of traditional customer retention models to stay current.

Structured Data

Structured Data Unstructured Data Customer Retention ML

Tech Customer Success

B2B: When & Where AI for Customer Experience Fits

5 Reasons Why Traditional Retention Efforts Are Inadequate

Webinars

Stay Connected