AI Customer Expectations ML Unstructured Data 
InteractionMetrics
JULY 10, 2023
While customer experience artificial intelligence is still nascent, AI for customer experience shows tremendous promise, both as a tool to measure experience and as a lever to improve it. There’s no question that AI is a powerful tool. So, is AI for customer experience just hype? It depends.
VOZIQ
FEBRUARY 25, 2022
Retention leaders in recurring revenue businesses are always at risk of losing their customers to competitors. This ever-looming churn risk is increasing, despite all efforts to prevent it, because of growing competition, changing customer expectations, and the inability of traditional customer retention models to stay current.
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