SurveySensum

JUNE 13, 2021

Their strategy drills down to fine details as to how the customer would be served at each touchpoint — both online and offline. These strategies are bolstered with specific marketing and customer experience tactics that will drive loyalty and revenue growth. . Provide real-time customer support. Harness data analytics.

Social Listening 111

Social Listening CX Unstructured Data Social Media 111

Lumoa

APRIL 28, 2024

At the same time, your customers expect to get the same level of support , no matter if they reach out on Facebook or via email. Customer experience platforms make it possible to manage all the customer data in one platform and reach out to them when they need it. Lumoa is more specialized than Medallia and Qualtrics.

Sentiment Analysis 83

Sentiment Analysis Compliance AI Social Media 83

SurveySensum

SEPTEMBER 25, 2023

Many companies are now leveraging social listening to track keywords and brand mentions. According to a survey conducted by Meltwater , more than 61% of businesses are already employing social listening, and 80% planning to use it in the near future 3. to choose the ones that garner the most positive response.

Customer Feedback 52

Customer Feedback Social Media Sentiment Analysis Text Analytics 52