Customer experience is arriving for the unicorns
Customer Bliss
APRIL 13, 2017
Saw recently on TechCrunch that Sprinklr, an eight-year old unicorn company with a valuation of around $1.8 billion, is moving from a pure social signals platform to a customer experience platform. A lot of times, CCOs or SVPs of Customer Experience are hired because the company wants to be more customer-driven.
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