Customer Experience Management Customer Feedback Finance Invoicing 
Lumoa
MAY 21, 2018
Luckily top management and CEO now understand more often that customer experience is rather a necessity than a cost. However, the back-office functions, like HR or Finance are involved into CX very seldom. Organizational roles in customer experience management. Let's go deeper in each of the roles.
Lumoa
MAY 21, 2018
However, the back-office functions, like HR or Finance are very seldom involved in CX. Organizational roles in customer experience management. Marketing Marketing, which often substitutes or fulfils the role of Customer Experience management, must tailor the customer communications to align with customer segments.
Expert insights. Personalized for you.
130 
Let's personalize your content