Customer Experience Management Customer Feedback Scorecard Text Analytics 
Lumoa
JANUARY 31, 2023
Nearly all companies (89%) believe that customer experience will be their primary basis for competition. In This Article: Why do you need Customer Experience Management? Voice of the customer: where to start? Customer experience refers to how customers perceive their interactions with your company.
Lumoa
FEBRUARY 20, 2018
Nearly all companies (89%) believe that customer experience will be their primary basis for competition. Why do you need Customer Experience Management? Customer experience refers to how customers perceive the interactions with your company. Voice of the customer: where to start?
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