Customer Experience Management Customer Service Sales Sales Social Media 
Shep Hyken
NOVEMBER 28, 2022
To reverse this trend, many companies are now strategically leveraging all parts of their organizations to offer customer-centric approaches to increase customer satisfaction. But do the potential benefits of the CEO as customer service rep outweigh the potential drawbacks?
Intercom
JULY 26, 2022
A customer service experience is a subcategory of customer experience that refers to the interactions customers have with sales, service, and support teams and resources. . Many customers today, especially digital-first customers, shy away from traditional telephone support.
SurveySensum
JULY 14, 2020
With over 20 years’ of extensive work experience across the Big 4 Assurance & Consulting Companies, plus Two Major Telecom companies in Indonesia, Rudy Dalimunthe is currently working with Indonesia’s #1 E-Commerce company, Tokopedia. Kia Abbott – CCXP and Customer Experience Manager at Cape Union Mart Group.
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