Customer Experience Management Healthcare Omnichannel Predictive Analytics 
Lumoa
APRIL 28, 2024
Customer service representatives can use Medallia to hear and respond to customer feedback, report the action taken, and whether or not the issue has been resolved. Its omnichannel text analytics feature comes with Natural Language Processing and is supported by AI (more about this in the next segment).
Zendesk
NOVEMBER 3, 2023
It’s even used by healthcare professionals for high-quality medical imaging and radiology. Bard Best for: predictive analytics and identifying business trends Google offers two generative AI models, PaLM, a multimodal model, and Google Bard. Zendesk, for example, offers generative AI in the unified, omnichannel Agent Workspace.
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