Lumoa

APRIL 28, 2024

Its omnichannel text analytics feature comes with Natural Language Processing and is supported by AI (more about this in the next segment). For businesses operating in the US, HITRUST/HIPPA compliance (healthcare sector) and FedRAMP can be important. Lumoa is more specialized than Medallia and Qualtrics.

Sentiment Analysis 83

Sentiment Analysis Compliance AI Social Media 83

DMG Consulting

APRIL 16, 2019

Social media depends heavily on real-time responses; omnichannel service requires companies to respond to a variety of media, such as chat, SMS, and video, in real time; and globalization has opened the door to worldwide resources and requires immediate responses for customers worldwide.

Contact Center 48

Contact Center Predictive Analytics Machine Learning Artificial Intelligence 48

Zendesk

SEPTEMBER 5, 2023

Businesses are delivering on these expectations by embracing omnichannel technology—the integration of communication channels into a single interface. What is an omnichannel contact center? In an omnichannel contact center, customer interactions are managed across various channels and recorded as a unified conversation.

Contact Center 52

Contact Center Omnichannel Social Media AI 52

Zendesk

NOVEMBER 3, 2023

It’s even used by healthcare professionals for high-quality medical imaging and radiology. Bard Best for: predictive analytics and identifying business trends Google offers two generative AI models, PaLM, a multimodal model, and Google Bard. Zendesk, for example, offers generative AI in the unified, omnichannel Agent Workspace.

AI 52

AI Machine Learning Artificial Intelligence ML 52