Healthcare Omnichannel Predictive Analytics Text Analytics 
Lumoa
APRIL 28, 2024
Its omnichannel text analytics feature comes with Natural Language Processing and is supported by AI (more about this in the next segment). For businesses operating in the US, HITRUST/HIPPA compliance (healthcare sector) and FedRAMP can be important. Lumoa is more specialized than Medallia and Qualtrics.
DMG Consulting
APRIL 16, 2019
Social media depends heavily on real-time responses; omnichannel service requires companies to respond to a variety of media, such as chat, SMS, and video, in real time; and globalization has opened the door to worldwide resources and requires immediate responses for customers worldwide.
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