Lumoa

JANUARY 23, 2018

This situation is where automated text analytics is brought in: it can help in sorting out the key topics talked about and reveal the general sentiment per topic. Text analytics helps in understanding the feedback. Careful and well implemented text analytics can easily reveal dozens of improvement ideas.

Text Analytics 121

Text Analytics Sentiment Analysis NPS Net Promoter Score 121

Lumoa

JANUARY 8, 2024

And, if you’re nodding along, I’m also betting you’re savvy enough to know that the future of business success is tightly intertwined with embracing Machine Learning (ML) and Artificial Intelligence (AI). AI tools are changing the way we analyze customer feedback. .’ It’s a common goal, after all.

Sentiment Analysis 157

Sentiment Analysis Text Analytics Machine Learning ML 157

PeopleMetrics

JULY 31, 2018

The true “voice” of your customer is the unique words they share with you each time you ask them “Why” or “Please tell me more about that” in your survey. There is gold in each comment that customers share with you. Enter text analytics. There are two options to handle unstructured feedback: humans or machines.

Text Analytics 79

Text Analytics VOC Unstructured Data CEM 79

Lumoa

FEBRUARY 9, 2023

Actionability is also, as we believe, one of the essential aspects of customer experience management. The most important AI technologies, that are relevant for analyzing customer feedback, fall in the area of natural language processing (NLP) and machine learning. Why is NPS ® going up or down?

Net Promoter Score 178

Net Promoter Score Customer Experience B2C Social Media 178

Lumoa

MARCH 20, 2018

Actionability Actionability is the result of analytics leading to concrete decisions and changes and actions within the company. Actionability Actionability is the result of analytics leading to concrete decisions and changes and actions within the company. How to take actions on customer experience?

Net Promoter Score 114

Net Promoter Score Customer Experience B2C CEM 114

Lumoa

MARCH 20, 2018

Actionability Actionability is the result of analytics leading to concrete decisions and changes and actions within the company. Actionability Actionability is the result of analytics leading to concrete decisions and changes and actions within the company. How to take actions on customer experience?

Net Promoter Score 64

Net Promoter Score Customer Experience B2C CEM 64