Customer Experience, Customer Journey Map, Data Mining and Voice of the Customer

Transforming the Customer Experience with Big Data

CX Journey

JULY 10, 2014

What is big data? and how is it used to deliver a great customer experience? Big data" has been defined in many different ways and seems to most often refer to the sheer volume of data, but for the purpose of this article, I''m going to refer to the data sources. What is the right data?

Unstructured Data

Unstructured Data Customer Experience VOE Data Mining

Workforce Optimization Ushers in the Real-Time Contact Center

DMG Consulting

APRIL 16, 2019

of capturing feedback from customers. Interaction analytics has become an increasingly important source of data for customer journey mapping because it provides a multidimensional view of the customer experience.

Contact Center

Contact Center Predictive Analytics Machine Learning Artificial Intelligence

Tech Customer Success

Transforming the Customer Experience with Big Data

Workforce Optimization Ushers in the Real-Time Contact Center

Webinars

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