CX Journey

JULY 10, 2014

What is big data? and how is it used to deliver a great customer experience? Big data" has been defined in many different ways and seems to most often refer to the sheer volume of data, but for the purpose of this article, I''m going to refer to the data sources. Data must be centralized.

Unstructured Data 71

Unstructured Data Customer Experience VOE Data Mining 71

Taylor Reach Group

MAY 30, 2017

Chatbots and messenger applications leverage the knowledge base to serve content and answers to customers’ questions. Business rules tied to applications, and informed by big data and data mining, can drive proactive interactions with or without an agent involved. . Superior to what?

Contact Center 71

Contact Center Artificial Intelligence Customer Journey Map AI 71

ClearAction

DECEMBER 12, 2017

Imagine the power of pictorially summarizing your customer survey results so that stakeholders can understand possible customer experience improvements within 10 minutes! Reality Maps help your project teams learn about end-to-end customer experience and pain points in a storyboard format, with an eye toward future innovation.

Data Mining 54

Data Mining Customer Feedback Innovation Customer Satisfaction 54

CX Journey

DECEMBER 10, 2015

Other data-gathering activities such as data mining, social media usage, etc. can come together at a later date, giving you further insight into your customers. Raviv Turner is the Co-Founder & CEO of Caliber UX , a customer journey mapping and analytics SwaS (Software with a Service).

Data Mining 45

Data Mining Customer Journey Map Entertainment Social Media 45

DMG Consulting

APRIL 16, 2019

of capturing feedback from customers. Interaction analytics has become an increasingly important source of data for customer journey mapping because it provides a multidimensional view of the customer experience.

Contact Center 48

Contact Center Predictive Analytics Machine Learning Artificial Intelligence 48